Privacy Policy
Last updated: January 1, 2025
1. Introduction
Motoprestamos Oriental ("we," "our," or "the Company"), located at Av. 27 de Febrero No. 543, Santo Domingo, Distrito Nacional, Dominican Republic, is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard the information you provide to us when you visit our showroom, contact us, or use our website.
By engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services or submitting personal information.
2. Information We Collect
We may collect the following categories of personal information:
- Identity Information: Full name, government-issued ID number (cédula), date of birth
- Contact Information: Phone number, email address, residential address
- Financial Information: Income details, employment information, bank statements submitted for financing applications
- Transaction Information: Motorcycle purchase details, financing plan terms, payment history
- Communication Data: Records of phone calls, emails, and messages sent through our contact form
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and evaluate your motorcycle financing application
- To communicate with you about your application, purchase, or account
- To complete sales transactions and issue receipts
- To comply with legal and regulatory obligations under Dominican Republic law
- To inform you of promotions, new inventory, or special offers (with your consent)
- To improve our services and customer experience
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Financing Partners: With authorized financial institutions required to process your financing application
- Insurance Providers: With insurance companies as required by law for financed vehicles
- Legal Compliance: When required by Dominican law, court order, or government authority
- Service Providers: With trusted third parties who assist us in operating our business, bound by confidentiality agreements
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Physical documents are stored in locked facilities. Digital records are protected by access controls and encryption where applicable.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Financing and transaction records are generally retained for a minimum of 7 years in compliance with Dominican Republic commercial law.
7. Your Rights
Under applicable Dominican law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data where legally permitted
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at info@motoprestamosoriental.com or visit our showroom at Av. 27 de Febrero No. 543, Santo Domingo.
8. Cookies and Website Tracking
Our website may use basic cookies to improve functionality and user experience. We do not use third-party tracking cookies for advertising purposes. By continuing to use our website, you consent to the use of essential cookies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with an updated effective date. We encourage you to review this page periodically to stay informed of any changes.
11. Contact
If you have questions about this Privacy Policy or our data practices, please contact us:
- Address: Av. 27 de Febrero No. 543, Santo Domingo, Distrito Nacional
- Phone: 809-345-7890
- Email: info@motoprestamosoriental.com