Frequently Asked Questions

You'll need a valid government-issued ID (cédula), proof of income (pay stub or bank statement), proof of address, and a valid phone number. Additional documents may be requested depending on the financing plan.

Most applications are reviewed and approved within 24 business hours. In many cases, we can provide a same-day decision when you apply in person at our showroom.

Our Starter Plan requires a minimum down payment of 10% of the motorcycle's purchase price. We also offer zero down payment promotions for qualifying customers — ask about current offers.

Yes. We evaluate each application individually and offer financing options to customers with limited or no credit history. First-time buyers are welcome to apply.

Absolutely. Self-employed applicants should provide 3 months of bank statements or tax receipts as proof of income. We work with a wide range of income types.

Yes, early payoff is allowed on all our financing plans. Contact our financing team to request a payoff statement and confirm any applicable terms.

We recommend contacting us before a missed payment. Our team will work with you to restructure your plan. A late fee applies after 5 business days past the due date.

Yes, liability insurance is required for all financed motorcycles as per Dominican Republic regulations. We can refer you to trusted local insurance providers.

Yes. We accept trade-ins on most makes and models in good condition. Bring your motorcycle to our showroom for a free appraisal, and the value can be applied toward your new purchase.

All new motorcycles come with the manufacturer's warranty. We also offer extended service plans. Used motorcycles are sold with a 30-day mechanical warranty.

We are open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 4:00 PM, and closed on Sundays and official holidays.

Yes. We offer delivery within the Santo Domingo metropolitan area for a flat fee. Deliveries outside the capital are available by arrangement — contact us for details.